October 2009

Business Centre Association Develops Broker Code of Conduct

Broker fees are a
contentious issue

After contentious discussions with both the broker community and their center-owner members, the Business Centre Association (BCA), the UK trade association representing the "business centre and managed workspace" industry disseminated a “Broker Code of Conduct” to its membership.

The issue was precipitated by alleged unprofessional practices from both brokers and operators and centered on the controversial matter of setting a cap on the percentage that brokers would charge for their client referrals.  The standard terms in the UK are a 10% broker fee.  BCA had raised the matter of capping broker fees at 5%.

In announcing a new Broker Code of Conduct, the BCA stated that the association “takes this opportunity to inform the membership that web brokers have been responsive to the concerns raised by BCA members and accordingly, to show their commitment to working together with the Association, have agreed with immediate effect, to implement [the] BCA Broker Code of Conduct.

Read the BCA Broker Code of Conduct